Logging in to New Luck takes just a few seconds. If you're already registered, enter your mobile number or email along with your password and you're in. Forgot your password? No problem — you can always log in with an OTP instead.
Many players ask, "What should I do if I have trouble logging in?" — this page has all the answers. Let's walk through it step by step.
Log in with Password
The simplest way to log in is with your password. Just enter your registered mobile number, email, or username along with your password and you're done. Enable 'Remember Me' to log in automatically next time — just avoid using this option on public computers.
- Mobile Number: Start with 01, without the +880 prefix.
- Email: The email address you used when registering.
- Username: A unique username you created yourself.
Log in with OTP
If you've forgotten your password or just want a quicker way in, use the OTP method. Enter your registered mobile number, and a 6-digit OTP will be sent to you — enter it and you're in. OTPs are valid for 5 minutes only.
Login Security — How protected is your account?
Every login session at New Luck is secured with TLS 1.3 encryption. Your password is never stored in plain text — only a hashed version is kept. Even our staff cannot see your password.
- Your account will be temporarily locked after 5 consecutive incorrect password attempts.
- You'll receive an email notification whenever a login is detected from a new device.
- You will be logged out automatically if suspicious activity is detected.
- Keeping two-factor authentication (2FA) active significantly increases your account security.
Troubleshooting Login Issues
Most login issues stem from a few common causes and are easy to fix:
- Wrong password: Click the "Forgot Password?" link to reset it.
- Account locked: Wait 30 minutes or contact support.
- If you don't receive an OTP: Check your network, then tap the "Resend" button.
- Account inactive: Your account may be inactive if email verification is not completed.
Need Help? For login issues, reach us via 24/7 live chat or email us at support@newluck.click. Get instant support in Bangla.
Access via mobile app
Logging in to the New Luck mobile app is easier than ever. Once you log in, the app remembers you. You can also use biometrics — fingerprint or face unlock — for a faster, more secure experience.
To download the app On this page Go. Available free for both Android and iOS.
Session Management
New Luck uses automatic session management to keep your account secure. You'll be logged out after 30 minutes of inactivity. While you can be logged in on multiple devices simultaneously, you can always review and manage other active sessions for added security.
