Everything about how your personal data is collected, used, and protected is explained here in plain language. New Luck believes in full transparency.
Our commitment
Every promise we make is backed not just by words, but by technology.
New Luck does not sell your personal information to advertisers or third parties — this is a core principle, not a business decision.
Every transaction and piece of personal information you share is secured with TLS 1.3 encryption — the same technology used by leading banks worldwide.
You can view, update, or request deletion of your saved information at any time. Your data belongs to you.
All data is stored on secure, encrypted servers. Payment information is kept on separate servers in compliance with PCI DSS standards.
New Luck collects only the information that's strictly necessary. We never ask for personal details we don't need — less data means less risk.
In the event of a data security incident, we will notify affected users directly within 72 hours.
This Privacy Policy applies to the use of the New Luck platform (newluck.click) and its mobile application. "New Luck", "we", "us", and "our" refer to the operators of this platform. "User", "you", and "your" refer to any individual who uses this platform.
We believe you should have full control over your personal data. That's why New Luck treats privacy not as a legal obligation, but as a fundamental right.
New Luck only collects information that is strictly necessary. We never ask for data we don't need. The types of data we collect and the reasons for doing so are described below:
| Data type | What we collect | Reason |
|---|---|---|
| Identity information | Name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Email address, phone number, and home address | Account Management & Notifications |
| Financial information | Payment methods (bKash/Nagad), transaction history | Secure Payment Processing |
| Device Information | IP address, device type, browser | Security & Fraud Prevention |
| Usage data | Gaming history, login times, and preferences | Service improvement and personalization |
Some information is collected automatically while you use the platform, such as your device's IP address, the time and duration of page visits, and which games you play most. This data is used to improve the quality of our services.
New Luck uses the data it collects for the purposes listed below. We have a lawful basis for each of these purposes:
New Luck does not sell your data to third parties. However, certain information may be shared in the limited circumstances outlined below:
We work with a number of trusted technology partners to operate the platform. These partners are permitted to use your data only for the specific services they provide — for no other purpose.
We may be required to share information in compliance with applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, only the minimum necessary data is disclosed.
New Luck employs a multi-layered security framework to protect your data — not just to meet legal requirements, but to ensure your genuine safety.
New Luck uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience.
| Cookie type | Purpose | Validity | Mandatory |
|---|---|---|---|
| Required | Login sessions, security | At End of Session | Yes |
| Preferences | Language, theme settings | 1 Year | No |
| Analytics | Site usage statistics | 30 days | No |
You can manage cookies at any time through your browser settings. Please note that disabling required cookies may affect the site's functionality.
You have important rights regarding your data on the New Luck platform. Here's what you're entitled to:
New Luck does not retain data longer than necessary. Separate retention policies apply to different types of data:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 years | Financial regulatory requirements |
| KYC Documents | 5 Years | Anti-Money Laundering Laws |
| Log Data | 90 Days | Security Investigations |
| Marketing preferences | Until consent is withdrawn | Personal Preferences |
Once the retention period expires, data is securely deleted or anonymized.
New Luck is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
New Luck may update this Privacy Policy in response to changes in technology or applicable law. When changes are made, we follow the process outlined below:
For any privacy-related questions, requests, or complaints, please get in touch with us:
FAQs