New luck's Terms & Conditions — In Plain Bengali

These Terms & Conditions govern the use of the New Luck platform (newluck.click) and all its services. "New Luck", "we", and "our" refer to the entity operating this service. "User" and "you" refer to any individual accessing or using the platform.

• These Terms & Conditions are governed by the applicable laws of Bangladesh.
• New Luck reserves the right to update these Terms & Conditions at any time.
• Updated Terms take effect immediately upon being published on the site.
• Continued use of the platform following any updates will be considered acceptance of the revised terms.
• These Terms & Conditions are available in both English and Bangla. In the event of a dispute, the Bangla version shall take precedence.

Age Eligibility & Requirements

New Luck is an adults-only gaming platform. To register, you must meet the following requirements:

• You must be at least 18 years of age.
• A valid national ID card or passport is required.
• Each individual may register only one account.
• All information provided during registration must be accurate and truthful.

KYC Verification

New Luck follows a strict KYC (Know Your Customer) process to ensure safe and compliant operations. Identity verification is mandatory before your first withdrawal or any transaction above a specified amount.

• A photo of your National ID or passport must be submitted.
• A utility bill or bank statement is accepted as proof of address.
• Completing KYC enables faster withdrawal processing.
• Providing false information will result in permanent account closure.

All financial transactions on New Luck are processed in Bangladeshi Taka (BDT). We use secure and convenient payment methods.

Deposit Rules

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Max daily withdrawal: ৳50,000 (Standard Account); higher limits apply for VIP Accounts.
• Withdrawals can only be made to the same payment method used for the deposit.
• Your first withdrawal may be delayed if KYC has not been completed.
• Winnings derived from bonuses must meet the applicable wagering requirements before they can be withdrawn.

New Luck regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, but the following general rules apply to all:

• Wagering Requirement: Most bonuses require 10x–30x wagering. Specific details can be found on each offer's page.
• Validity: Bonuses must generally be used within 30 days of being awarded.
• Maximum Bet: A maximum bet limit applies when wagering with bonus funds (typically ৳500).
• Game Restrictions: Some bonuses may not be applicable to certain games.
• One Bonus Per Account: The same type of bonus cannot be claimed more than once.
• Maximum Bonus Withdrawal: Some bonuses have a cap on the maximum withdrawable amount.

New Luck guarantees fair play. The outcome of every game is determined by a certified Random Number Generator (RNG) system.

• RTP (Return to Player) data for all games is publicly available.
• Live Casino games are streamed directly from world-class providers including Evolution Gaming and Pragmatic Play.
• If a game is interrupted mid-round due to a technical error, the bet for that round will be refunded.
• Game outcomes are never manipulated and are technically impossible to tamper with.
• Live odds in Sports Betting are subject to change — the odds at the time your bet is placed will apply.

The following activities are strictly prohibited on the New Luck platform. Any violation will result in immediate account closure:

• Multiple Accounts: Operating multiple accounts under the same identity.
• False Information: Providing false or inaccurate information during registration or KYC.
• Money Laundering: Using the platform for illegal money transfers.
• Bonus Abuse: Exploiting the bonus system in an unauthorized manner.
• Software Manipulation: Use of bots, automated programs, or hacking tools.
• Minor Proxy: Operating an account on behalf of a minor.
• Threats or Harassment: Threatening or harassing our support team or other users.

New Luck believes gaming should be entertainment — not an addiction. We genuinely care about the wellbeing of our players.

Self-Regulation Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake limit per bet.
• Session Timer: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a voluntary break ranging from 24 hours to 30 days.
• Self-Exclusion: Suspend your account temporarily or close it permanently.

To learn more about responsible gaming, visit our Responsible Play View the page.

New Luck takes your personal data very seriously. A summary of how we collect and use your information is outlined below:

• Your information is used solely for service delivery and legal compliance purposes.
• Your information is never sold to third parties.
• All data is stored on servers secured with TLS 1.3 encryption.
• Payment information is handled in accordance with PCI DSS standards.
• You have the right to request deletion of your personal data.

For more details, visit our Privacy Policy Please read the page.

New Luck reserves the right to suspend or permanently close an account without prior notice under the following circumstances:

• Engaging in prohibited activities as outlined in Section 6.
• If KYC verification fails or false information is found.
• Failure to pass age verification.
• Suspected financial fraud.
• In cases of repeated chargeback claims.

Voluntary Account Closure

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before doing so. Note that self-excluded accounts cannot be reactivated before the specified exclusion period ends.

For any disputes or complaints, New Luck follows the resolution process below:

• Step 1: Reach our support team anytime via 24/7 live chat or email.
• Step 2: An initial review will be conducted within 48 hours of receiving the complaint.
• Step 3: A final decision will be communicated within 7 business days.
• Step 4: If you are not satisfied with a decision, you have the option to seek third-party mediation.

New Luck reserves the right to change, amend, or update these Terms & Conditions at any time. When changes are made:

• Any updated Terms will be published on the site, and the "Last Updated" date will be revised accordingly.
• You will be notified of significant changes via email or an on-site notice.
• Continuing to use the platform after any changes have been made will be deemed acceptance of the updated terms.
• If you do not agree to the updated terms, you have the option to close your account.

If you have any questions or need clarification regarding these Terms, please get in touch with us: